Task 1 : Make Business Letter Handling Complaints

1. Make 1 Business Letter Handling Complaints

HOTEL BATIK YOGYAKARTA

Taman Yuwono, Jl. Dagen, Sosromenduran, Gedong Tengen, Kota Yogyakarta, Daerah Istimewa Yogyakarta, 55271

Telephone : (0274) 561828

Ref : 15HBY18

Yogyakarta, Sunday, September 30, 2018

PT. Mayora Indah

Tomang, Grogol Petamburan

West Jakarta, 11530

Attention : Mrs. Dinda Rosialin

Dear Madam,

Thank you for taking the time to communicate to us here at Hotel Batik Yogyakarta. We are sorry to hear that your stay at our hotel did not meet your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

In your letter, you state that your room was excessively noisy due to the construction next door. You say that you called the front desk but you were not given a new room. We have checked our records, and it seems there was no other room available to give you. Even so, we apologize for the noise and wish we could have done more to make your night more comfortable.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company.  In addition, we will further evaluate how we can prevent this problem from occurring again in the future.  

Please accept our sincerest apology for any trouble or inconvenience we have caused you.  Given the unfortunate experience you had here at Hotel Batik Yogyakarta, we would like to extend to you this Rp200.000 voucher for your next stay at our Hotel. We hope that your next stay with us will better meet our standard of excellence. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. 

Sincerely,

Visy Noor Widinda

General Manager

Hotel Batik Yogyakarta

2. Explain about Handling Complaints

Handling Complaints letter is made to respond complaints about product or service a company from customers. This letter that I made was about contains customer complaints about bad hotel services due to the work construction next door. This letter is address to Mrs. Dinda Rosialin at PT. Mayora Indah.

Surat Handling Complaints dibuat untuk menanggapi keluhan tentang produk atau jasa sebuah perusahaan dari pelanggan. Surat yang saya buat ini berisi tentang keluhan pelanggan terhadap pelayanan hotel yang buruk dikarenakan pekerjaan kontruksi di ruangan sebelah. Surat ini di alamatkan kepada Ibu Dinda Rosialin di PT. Mayora Indah.

3. Explain the importance of the letter

The purpose of this letter is to respond complaints from customers, apologize in the name of company, and giving the solution of customers complaints.This letter covers all the stated purposes that I mentioned at the top. So, I made this letter so I could learn how to listen and respond to customer complaints well and provide the best solutions for customers.

Tujuan dari surat ini adalah untuk menanggapi keluhan dari pelanggan, meminta maaf atas nama perusahaan, dan memberikan solusi dari keluhan pelanggan. Surat ini mencakup semua tujuan yang saya sebutkan di atas. Jadi, saya membuat surat ini supaya bisa belajar bagaimana mendengarkan dan merespon keluhan pelanggan dengan baik serta memberikan solusi terbaik untuk pelanggan.